Frequently Asked Questions (FAQ)

What are your opening hours?

Opening Hours
Monday – Friday:   8:30 am – 5:00 pm
Saturday:  9:00am - 12:00pm
Sunday & Public Holidays: CLOSED

We will also be CLOSED on days that have been declared Code Red, Extreme or Watch & Act  by the CFA.

Do you provide After Hours Medical Care?

Anglesea Medical provides after hour cover to our patients through an arrangement with Surfcoast Medical Centre and Karuna-Maya Medicine Tree.

For urgent after hours care, please call 1300 60 60 24 to contact Nurse On Call. Their trained staff may give you advice/reassurance or contact the doctor on duty to arrange an after hours visit. If you are seen by a GP from another practice, details of your consultation will be provided to your usual doctor as soon as possible after the event.

For medical emergencies, please call 000 to request an ambulance or present to the nearest hospital emergency department


Nurse On Call

Nurse on Call can be reached on 1300 60 60 24 Registered Nurses on this phone line provide triage and advice free of charge. The service is available 24 hours a day.


Do you have Interpreters?

If you, or someone you are making an appointment for, require an interpreter please advise our Receptionists when booking in.

In Australia we are fortunate to have the government funded Translating and Interpreting Service (TIS) 1300 131 450 for patients from non-English speaking backgrounds. For most languages we can organise an interpreter relatively easily and the consult involves having the interpreter on speaker phone translating for patient and doctor or nurse. They adhere to all confidentiality and privacy laws so as to ensure your health information is kept private.


How do I get my medical records transferred?

If would like your existing medical records transferred from another clinic, you will need to provide them with a written request. This can be done by either sending them a letter requesting that your records be forwarded to Anglesea Medical or our reception staff can provide you a form to sign and send to the previous doctor.

Please note that some medical centres charge an administration fee for transferring records. We prefer to receive files in electronic format on CD or memory stick (in XML format), this provides us with your full record including recent investigations and letters to and from specialist doctors.


Do you provide Home Visits?

Home visits are available by prior arrangement for regular patients who reside in close proximity to our practice, and whose condition prevents them from attending the clinic. Our reception staff can provide you with further information regarding fees, billing and home visit services.


How do I get Repeat Prescriptions, Referrals and Pathology Test Results?

Doctors providing prescriptions, referrals to specialists or pathology tests are responsible ethically and legally to ensure that these are correct and warranted. Therefore, a consultation with a doctor will be necessary. Please bring a list of prescriptions you require when you attend your appointment.

Appointments with Specialists and some pathology tests that are not covered by Medicare may incur additional charges.

If your doctor sends you for any investigations, please make sure that you ring the practice within a few days of having the tests performed to receive your results.

Reception staff will be able to advise you if you need to follow up with your doctor.


How can I speak to my Doctor?

Doctors will accept urgent phone calls whenever possible. Other phone calls will be returned as soon as it is convenient for them to do so, usually at the end of the doctors’ session or day, or when they have allocated time.

Please note that it may not be on the same day.


How to I give Anglesea Medical feedback, make a comment, complaint or compliment?

We value your opinion and welcome your feedback – be it positive or otherwise. Feedback forms are readily available for you to fill out at any time and may be placed in the wall mounted box in the wall in the reception area.  If you have an issue with the service that we have provided, we would like to work with you to resolve it. Please ask to speak to our Practice Manager or put your concerns in writing.

If you feel that we were unable to resolve your concern, you may contact the Health Complaints Commissioner on 1800 582 113 between 9am and 5pm, Monday to Friday or fill in an online form at www.hcc.vic.gov.au

Providing comprehensive General Practice services to Anglesea and the Surf Coast